High-Tech, High-Touch Customer Service

Author: Micah Solomon
Edition:
Binding: Hardcover
ISBN: 0814417906
Publisher: AMACOM

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.
Selected by Small Business Trends as one of the 10 Best Strategy Books to Beat the Competition

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SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book."
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"Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University School of Management
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