IT Systems Management

Author: Rich Schiesser
Edition: 1
Binding: Paperback
ISBN: 013087678X
Publisher: Prentice Hall

IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures

Prentice Hall Ptr. 2001. Hardcover. Near Fine. A tight clean copy no markings throughout: This is the definitive guide to systems management for every IT professional with responsibility for maintaining the stability and responsiveness of IT production environments. Rich Schiesser one of the world's most experienced IT infrastructure managers covers every systems management discipline every type of IT environment and all three elements of success: technology processes and people. Schiesser begins by explaining how each key discipline of systems management has evolved and how they can be integrated to maximize business value in mainframe client/server desktop and Web-enabled IT environments. He then focuses on the key "people-related" aspects of systems management showing how to gain executive support organize and staff for systems management and deliver world-class customer service. Next he moves on to the 12 key processes involved in systems management including production acceptance change management problem management storage and network management capacity planning security disaster recovery and many others. Finally Schiesser shows how to leverage technology to develop automate evaluate and integrate processes and offers effective new techniques for Web and client/server environments.